Frequently Asked Questions
1. When do I have to pay my grading fees?
We require pre-payment for all submissions after cards are screened unless you have made arrangements with us to consign your cards after they come back from grading.
2. What is your processing time between when you receive my cards and when you ship them to the grading company?
We do our best to process your cards within 2 business days of arrival at our processing center. We ship out multiple times a week.
3. How quickly do you ship cards back to me once they’ve been returned by the grading company?
We typically ship orders back to customers within 24 hours after receiving back from PSA.
4. Can I send in cards for different service levels and/or across different card eras?
Yes - this is one of many benefits of submitting with us. While other group submitters often require you to sort your cards and/or submit multiple forms or even shipments, we will take care of the heavy lifting for you. When you have cards in multiple service levels though, remember that the fee per card and your processing time will vary.
5. How do I calculate the estimated value of each card?
We recommend that you use eBay completed listings for your card in a similar condition. For modern cards, you can use the average sale price for raw cards. In rare occasions, PSA will upcharge your fee based upon the final grade of your card and what the new market value is. Other companies charge flat fees based upon turnaround times.
6. What is a PSA upcharge?
Please note that at times, PSA will “upcharge” a card on an order, if the grade received pushes the card into another value tier. Customers are responsible for these upcharges on the rare occasions that they occur, typically on cards that have graded a 10 and increased in value between the time they were submitted and graded. We pass the cost of these uncharges directly to you in your invoice.
7. What is your process for pre-screening and does it cost extra?
We charge a $2 fee to pre-screen cards to "pass" or "fail" for grading submission.This fee includes detailed markups and pictures for all rejected cards. We do not guarantee any grades, we simply judge your cards using the same standards we use for our own cards to try and eliminate any that are not (in our opinion) worthy of grading at the time of submission. We are proud to offer this service as it saves many of our customers thousands of dollars each year in grading fees that don't result in a value-added grade.
8. What do you do with my cards that are screened out and not submitted to the grading company?
Our general policy is to ship these to you with your graded cards once they come back from the grading companies. Upon request, we can ship these back sooner in a separate shipment at your cost.
9. Can you process grading for customers outside the USA?
Yes, we process submissions for customers all over the globe. The costs are exactly the same other than the return shipping/insurance back to the submitter. Once your cards are ready to ship back and you let us know how much insurance coverage you want, we can let you know your return shipping cost. We ship using DHL for the safest, most secure method of international shipping.
10. What are the biggest advantages to using your services over sending my cards to the grading company directly?
We provide faster turnaround times than the general public typically receives, we offer detailed pre-screening and counterfeit detection, we help you evaluate what you should submit, and we are able to provide you with real-time updates on your orders. When you want to work with a professional team, we are here for you.
11. I have cards already graded from other companies that I want graded by PSA. Can you help me with that?
We are not currently offering “Crossover” services due to the huge volume of regular raw-card submissions we are processing and the fact that the crossover rate has been so incredibly low for ones we submitted for customers over the last year. We’ve seen customers have much more success by cracking out their old slabs and simply submitting to the new company of their choice.
12. Can you sell my cards for me after they come back from the grading company?
Yes, we do offer a consignment program on graded cards. We charge a flat 25% which covers all listing fees, sales fees, credit card fees, shipping, etc., so you receive 75% of the final sales price when we sell your cards for you on eBay. There are also discounted fees on high dollar sales. See our consignment page for more information.
13. Do you clean my chrome cards for me?
As a part of our pre-screening surface, we can wipe off chrome stock cards for fingerprints, etc. We do recommend that you do this ahead of time, but we do check for this during the screening process.
14. How do you keep from mixing my cards up with someone else’s order?
From the minute your order arrives, your package is opened and your cards are checked in under security cameras. Once they are checked in, we then take photos of each card and email these images to you. Your paperwork then stays with your order until your cards are submitted to your selected grading company or companies. Each submission invoice is itemized line by line by submitter and entered into our master database which we can cross reference by submitter, date of submission, service level, number of cards, etc. We also never submit the same card from two different submitters on the same invoice to avoid any mixups at the grading companies. When your cards come back from grading, they are again checked in under security cameras and broken down by submitter as we cross check with your original invoices. We have multiple full-time staff that are devoted to processing graded cards for submitters and additional full-time customer service staff to assist you with your orders. This is a process we have refined and developed over 26 years of submitting for customers. No team in the industry has done it longer.
15. Can you ship my cards back to my PWCC Vault, other vaults, or COMC account?
Yes, you just have to provide us with the proper shipping information and any related documentation if needed.
17. How am I updated on the progress of my submissions?
For PSA, we send out weekly status updates for any orders in our system that have moved from one stage to another. SGC has been turning orders around in less than 1 month, so we have not been receiving updates from them. BGS and CSG have also not been providing progress updates, but we do contact you as soon as your order arrives back from any of the above companies.
18. How can I trust sending my cards to you?
We have been in business since 1991. We have been submitting cards to grading companies longer than any other group submitter, dating back to 1998 with PSA and SGC (even before BGS was in existence). Our company was awarded retailer of the year by Topps in 2019. Our president Joe Davis was inducted into the industry "Hall of Honor" in 2022 and we were chosen to represent eBay in a national advertising campaign for the sports card category because we know how to take care of our customers and their cards. We are also the grading service of choice for Sports Card Investor, and they have featured us on many episodes where we provide education to collectors across the globe about grading. We have over 5500 submitters that use our services and we take pride in treating every order like they are our own prized cards. We too are collectors and we understand how much your cards mean to you.